Can any of you remember my failed attempt at donating money to this landmine-clearing charity? Their website was at fault but they refused to accept it.

For the past week I've been having trouble with the website of another charity; the British Heart Foundation. Now, maybe it's because I'm a web developer that I am so hard-to-please. But, if anything, you would think we would have no problems at all.

It all started when my London-Brighton event "rider's pack" arrived. In it were my rider number and password that I could use to create my online sponsor page. What it didn't explain is that this password wasn't to login to the BHF site. You had to register separately and use this password to associate the event with your registration. Strange. It took me more or less a whole day to work this out, following failed phone calls and emails. Finally I got my page setup and ready to accept donations. Not quite. This has only been the beginning of the problems. Since I publicised the donations page I've been getting emails from you guys, confused about where your money is or complaining that you can't seem to make a donation at all.

On the donations page there is a choice to "Display my donation details on Jake's sponsorship page". From what I can work out, if you don't select this, the donation doesn't reflect in the total raised figure. It also means I have no way of knowing exactly how much I have raised or who has sponsored me.

I am emailing the BHF back and forth trying to work out what is going on. They seem to be getting tired of my questions but I don't care. we're trying to help them and they don't seem to be helping us at all.

If you've tried/failed/managed to sponsor me please email me to let me know. It seems this is the only way I can keep tracks of what is going on.